“Phenomenology, Organizational Politics, and IT Design: The Social Study of Information Systems”

IGI Global – Release Date: March, 2012.

Editors: Gianluigi Viscusi (University of Milan Bicocca, Italy), Gian Marco Campagnolo (University of Edinburgh, UK) and Ylenia Curzi (University of Modena and Reggio Emilia, Italy)
DOI: 10.4018/978-1-4666-0303-5, ISBN13: 9781466603035, ISBN10: 1466603038, EISBN13: 9781466603042

Information systems are researched, published on, and utilized as an extremely broad and vital sector of current technology development, usually studied from the scientific or technological viewpoints therein.
Phenomenology, Organizational Politics, and IT Design: The Social Study of Information Systems offers a new look at the latest research and critical issues within the field of information systems by creating solid theoretical frameworks and the latest empirical findings of social developments. Professionals, academics, and researchers working with information will find this volume a compelling and vital resource for a cross fertilization among different, yet complementary, and strictly connected domains of scientific knowledge, consisting of information systems research, philosophy of social science, and organizational studies.

Table of Contents and List of Contributors

1. Why Is Information System Design Interested in Ethnography?: Sketches of an Ongoing Story (pages 1-30)
Giolo Fele (University of Trento, Italy)
2. Experiencing Information Systems Research and Phenomenology: The Case of Claudio Ciborra and Martin Heidegger (pages 31-46) Paolo Depaoli (LUISS Guido Carli, Italy)
3. Heidegger’s Notion of Befindlichkeit and the Meaning of “Situated” in Social Inquiries (pages 47-55)
Kenneth Liberman (University of Oregon, USA)
4. Communities of Practice from a Phenomenological Stance: Lessons Learned for IS Design (pages 57-67)
Giorgio De Michelis (University of Milan, Italy)
5. Knowing and Living as Data Assembly (pages 68-78)
Jannis Kallinikos (London School of Economics, UK)
6. “Whatever Works”: Making Sense of Information Quality on Information System Artifacts (pages 79-110)
Federico Cabitza (Università degli Studi di Milano-Bicocca, Italy), Carla Simone (Università degli Studi di Milano-Bicocca, Italy)
7. About Representational Artifacts and Their Role in Engineering (pages 111-130)
Hilda Tellioglu (Vienna University of Technology, Austria)
8. Representations, Institutions, and IS Design: Towards a Meth-Odos (pages 131-141)
Gianluigi Viscusi (University of Milano-Bicocca, Italy)

9. Studying Information Infrastructures (pages 143-158)
Petter Nielsen (University of Oslo, Norway)
10. Prioritizing Packaged Software Implementation Projects: The Significance of Gaps (pages 159-175)
Nicholas J. Rowland (Pennsylvania State University, USA)
11. The Role of Management Consultants in Long-Term ERP Customization Trajectories: A Case from the Italian Local Government (pages 176-195)
Gian Marco Campagnolo (University of Edinburgh, UK)
12. Accumulation and Erosion of User Representations or How is Situated Design Interaction Situated1 (pages 196-220)
Sampsa Hyysalo (Aalto University School of Business, Finland)
13. Strategic Ethnography and the Biography of Artefacts (pages 221-250)
Neil Pollock (University of Edinburgh, UK), Robin Williams (University of Edinburgh, UK)
14. The Horizons of Experience: The Limits of Rational Thought upon Irrational Phenomena (pages 252-272)
Tony Hines (Manchester Metropolitan University, UK)

15. Social Practice Design (pages 273-288)
Gianni Jacucci (University of Trento, Italy), Gian Marco Campagnolo (University of Edinburgh, UK) Sample PDF | More details…
16. IS-Related Organizational Change and the Necessity of Techno-Organizational Co-Design(-In-Use): An Experience with Ethnomethodologically Oriented Ethnography (pages 289-310)
Chiara Bassetti (University of Bologna, Italy)
17. A Drifting Service Development: Applying Sociotechnical Design in an Ambient Assisted Living Project (pages 311-323)
Kai-Uwe Loser (Ruhr-University Bochum, Germany), Alexander Nolte (Ruhr-University Bochum, Germany), Michael Prilla (Ruhr-University Bochum, Germany), Rainer Skrotzki (Ruhr-University Bochum, Germany), Thomas Herrmann (Ruhr-University Bochum, Germany)
18. Organizational Learning and Action Research: The Organization of Individuals (pages 324-342)
Roberto Albano (University of Turin, Italy), Tommaso M. Fabbri (University of Modena and Reggio Emilia, Italy), Ylenia Curzi (Marco Biagi Foundation, Italy & University of Modena and Reggio Emilia, Italy)

For more more information visit the book page on IGI Global


Viscusi, G., Batini, C., Mecella, M. (2010) Information Systems for eGovernment: a quality of service perspective, Springer, Berlin-Heidelberg

About this bookThe success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background.

This book aims to provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services.

The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.

For more more information visit the book page on SpringerLink


“The book centers on using the multidisciplinary planning methodology from the Italian eGovernment for Mediterranean Countries (eG4M) project, which emphasizes the stakeholder-experienced quality of identified governmental services. … This book concentrates its attention on a part of SOA that commonly is weakly done: the planning of SOA projects. Hence, it offers worthwhile reading for managers and project leaders who are or may become involved in SOA projects.” (Ned Chapin, ACM Computing Reviews, August, 2011)